Terms and Conditions

Reservation

We will email a reservation confirmation and request the deposit to be paid within 2 business days in order to hold the booking.

Payments

30% deposit is required to hold the booking and the balance is payable upon arrival. With payment of the deposit the customer agrees on the Terms and Conditions and the management guarantee the reservation. All payments through bank transfer need to be received net of bank charges, and credit card payments are net of credit card processing fees.

Cancellation policy

Deposit is non-refundable. However, on case by case basis the management will aim to assist the customer to deal with changes in circumstances and allow the use of the deposit at a later time, within a time limit. This depends on availability and the advance notice of the changes in circumstances. The full balance according to the booking confirmation is payable before check in. In case the customer has to change his travel plans and cannot stay the full booking period then a 2 months' notice before arrival day is required to change the booking confirmation. A new booking confirmation will then be issued and a different rate may apply. In the event of no show as well as early departure the final balance is non-refundable.

Minimum Stays, Check-in and Check- out Times, and Rental Rates

The minimum stay is generally 3 nights. Check in time is from 2pm and check out time is before 12 noon. Late check out can be booked at half the daily rate, subject to availability. Rental rates vary according to the season and are subject to change without notice; the customer is advised to check the applicable rates on our website before making a booking.

Insurance

The customer is advised to have a travel insurance, for the unlikely event of an illness, accident, loss of personal items and other travel contingencies during the travel or stay in Bali.

Regulations

The customers need to be aware that they are required to comply with local laws and regulations. Copy of passport is required at check-in for police registration and only registered guests can stay in the villa and authorities impose high penalties. No drugs or any illegal activities are permitted on the premises. The guests need to show consideration regarding noise levels and to respect the privacy of other guests and neighbors. Any cost of dealing with police or other authorities is the responsibility of the customer.

Responsibility

The customer is responsible for any damage caused to the villa or its content during the stay, this includes damages caused by other people that the customer invites to the villa. A credit card authorization is required at check in. Please be advised that the villa owner or management is not responsible for any loss or damage to personal items, illness, injuries or accidents during your stay in our villas. Delay in arrival for any reason or changes in travel schedules can not be compensated by the management. No responsibility can be taken for failure of machinery or equipment in the villa, but the management will aim to assist the customers in the best way possible and have any such problems rectified as quickly as possible. The management does not accept responsibility for any events that are not in control of the management, such as fire and severe weather.